Monthly Payment Plan

Overview

Twice a year, Wake Forest University  students have the opportunity to participate in an interest-free, monthly payment plan through Nelnet Business Solutions.

Enrollment periods for Academic Year 2022-2023 begin:

Fall: July 1, 2022
Spring: November 1, 2022

This is not a loan. No interest or credit check is required. Before enrolling, students/parents should review their Wake Forest student account online to ensure all required expenses are included.

To enroll in the plan, students will need to login to their WIN account and ensure parents have been authorized for access.

NOTE:  Monthly payment plan dates are predetermined and cannot be changed.

Frequently Asked Questions

• Who is eligible?

  Any enrolled student is eligible for participation if they meet the following requirements:

  • Are admitted students for the semester in which the payment plan will be used.
  • Have no overdue, unpaid balances. Previous semester’s charges must be paid in full before enrolling in the plan for another semester.
  • Have not defaulted on a previous payment plan agreement.
• How do I enroll in the monthly payment plan as a first-time user?

  To enroll in the plan as a first-time user:

  • Students will need to login to their WIN
  • Under Personal, students will click on WFU-NBS Agreements
  • Click on Set Up a Payment Plan
  • Note: Students must first invite parents or other authorized parties before they will have access to set up a payment plan:

  For parents to be set up on a student’s monthly payment plan as an “authorized payer”

  • Students will need to login to Enterprise using the steps listed above
  • From the Enterprise Welcome Page, the student will click on “Add Authorized Party” and enter the name of the person they wish to add an email address
  • The authorized payer will receive an email to login and set up a plan or make a payment
  • Authorized payers can manage accounts at http://www.nbspayments.com after being added by the student
• How do I enroll in the monthly payment plan as a returning user?

  As a returning user, you can login to your account directly at http://www.nbspayments.com and set up a new agreement.

• Are students eligible while studying abroad?

  Yes, if students are participating in a Wake Forest study abroad program for either the fall or spring semesters. Contact the Center for Global Programs and Studies and Student Financial Services before enrolling to ensure that all specific program costs are included in your plan agreement. The plan is not available if students are participating in an affiliate study abroad program. These programs require students to pay costs directly to the foreign institution or study abroad organization.

• How much does it cost to enroll in the monthly payment plan?

  A nonrefundable $125 enrollment fee per semester is charged to participate in the plan. The enrollment fee is a separate transaction from the first scheduled payment and is processed immediately once the plan has been created.  If the enrollment fee returns, the monthly plan agreement will automatically terminate.

  Wake Forest University is committed to assisting students and families in paying for the costs associated with attending college. The monthly payment plan is an option that provides students and families an alternative method of payment. Rather than paying a semester’s tuition and fees in one lump sum, the plan allows families to spread the cost over several monthly payments.

  Students and families who wish to participate in the plan are not charged interest on outstanding balances. However, an enrollment fee is charged per plan each semester. A portion of this enrollment fee is retained by the university’s third party provider and the remaining portion is remitted to the university. The portion retained by the university helps to offset the operating and administrative expenses associated with providing the plan as an option for payment.

  Student Financial Services is committed to providing our students and families with the best customer service experience possible and ensuring that student financial records are updated quickly and accurately is an essential component of that commitment. Charging the enrollment fee allows Wake Forest University to continue to offer the monthly payment plan as a valuable payment option for our future Wake Forest students and families.

• What payment methods are accepted?

  Electronic funds transfer (eCheck) from a checking or savings account or a debit/credit card (MasterCard, VISA, Discover and American Express only). A convenience fee of 2.7% per transaction is charged for credit/debit card payments.

• Can the amount of the plan or the due date be changed?

  Increases and decreases will be made automatically. Students/parents should not assume that balances are automatically adjusted if financial aid is received or a class is dropped or added. Students/parents are responsible for monitoring their monthly payment account balance online.

  The payment plan due dates are predetermined and can not be changed.

• How often do I need to enroll in the monthly payment plan?

  Students/parents will need to complete a new payment plan application online through Nelnet Business Solutions each semester the student chooses to enroll. Applications will only be accepted during enrollment periods.

• What happens if I have insufficient funds to cover the payment?

  Nelnet Business Solutions charges a $30 returned payment fee from the payer’s bank account or credit/debit card each time a payment is returned. After two payments return, Wake Forest reserves the right to terminate the payment plan agreement and future participation in the monthly payment plan may not be permitted.

• What should I do if I change my bank account?

  Payers are responsible for contacting Nelnet Business Solutions at 800.609.8056 at least 2 business days prior to the next scheduled payment to update bank account information. Failure to do so may result in a returned payment. A $30 returned payment fee is charged by Nelnet each time a payment is returned.

• What is the termination policy?

  Wake Forest reserves the right to terminate a monthly payment plan agreement due to returned or revoked payments. Upon termination, the person responsible for the monthly payment plan will be required to pay the University any balance due in full. The only acceptable methods of payment will be cash, money order or certified check. Future participation in the monthly payment plan may not be permitted.

• How do I contact Nelnet Business Solutions?

  Phone: 800.609.8056
  Fax: 402.466.1136
  Callers should reference Wake Forest University to be connected to the proper customer service representative.