Coronavirus: Student Financial Services Information

Please click on one of the sections below to find additional helpful information related to that specific area.

 

  • Student Fee Refund FAQ's

    What fees are being partially refunded?

    The Student Health Fee, Wellness Fee, and Parking Registration Fee are being partially refunded to full time undergraduate and graduate students, as applicable.The Student Activity Fee for full time undergraduates and certain professional schools’ students is also being partially refunded. 

    How will I know if I’m getting a refund?

    An email will be sent to students on June 1, 2020 regarding refunds. Students will be able to log onto DEAC to view information about their refund (if applicable).

    How will my refund be delivered?

    Please sign up for direct deposit if you have not already done so. If you have signed up for direct deposit by 8:30 p.m. EST June 1, 2020, you will receive your refund electronically via direct deposit. If you are not signed up for direct deposit, then you will receive a paper check sent to your primary address on file with the University.

    Were any outstanding balances taken out of my refund?

    If a student had an outstanding balance on their account, the refund was reduced by the amount of the outstanding balance.

     

    How Refunds Will Be Delivered:

    I logged onto DEAC and saw that I have been issued a refund, but I still have not received a check or direct deposit. What should I do?

    Once you make your allocation, you should see your refund within 3-5 business days if you are on direct deposit and 7-10 business days if your refund is sent by mail. If you do not receive your deposit or refund within that time period, please contact Student Financial Services at for assistance. 

    What if my address is incorrect and I did not set up direct deposit?

     Current students (‘21, ‘22, ‘23s) can update their address online in WIN under Personal Information. Please note that address changes entered in WIN could take several days to reflect in your student record. For ‘20 graduates whose address is incorrect in WIN, please contact the Registrar’s office or the school you are enrolled in to correct your address. 

    I want my parents/family members to receive my refund. How do I request this?

    Refunds are sent via direct deposit to the account entered by the student or sent in the student’s name to their primary address on file with the University.

    How do I keep my credit on my student account for another semester?

    If you want to apply part or all of your refund to the next semester, you will need to visit refunds.wfu.edu/my-refund, log on with your WFU credentials, and then provide information for how to direct your refund. NOTE: For some students (certain financial aid and scholarship situations and students who received refunds of less than $25), your refund will be automatic; no action is needed on your part.

    Donating Refunds:

    I want to donate my refund to the University via the Crisis Response Fund. How do I do that?

    Thank you for your desire to help our campus community. If you want to donate part or all of your refund, visit refunds.wfu.edu/my-refund and log on with your WFU credentials, then indicate your wish to donate your refund.

  • Room & Meal Plan Refund FAQ's

    How were refunds for housing and meal plans calculated?

    Amounts were calculated for each undergraduate student based on their specific housing and meal plan selections. Refunds were based on the 8 weeks that housing and dining services were unavailable to students. The amount of institutional grant and merit awards a student may have received from the University was also taken into consideration. Additionally, refunds were reduced by any outstanding balances on a student’s account.

    How will I know if I’m getting a refund?

    An email was sent to students on April 17, 2020 regarding refunds for housing and meal plan charges. Students can log onto DEAC on April 17 to view information regarding refunds for housing and/or meal plans.

    How will my refund be delivered?

    Please sign up for direct deposit if you have not already done so. If you have signed up for direct deposit by 8:30 p.m. EST on April 19, 2020, you will receive your refund electronically via direct deposit. If you are not signed up for direct deposit, then you will receive a paper check sent to your primary address on file with the University.

    I had to leave my study abroad program early because of coronavirus. Will I receive a refund?

    Students who studied abroad with WFU programs are eligible for a housing and meal plan refund. Students who studied abroad with non-WFU programs will need to contact the institution with which they were studying, directly.

    My DEAC account shows an amount for an “Emergency Aid Grant”. Why did I receive these funds?

    The University recognizes that students are dealing with unexpected expenses as a result of the disruption to their education caused by the COVID-19 crisis. To assist with these unexpected hardships, a minimum level of financial assistance was established for undergraduate students who were residing in the residence halls or had purchased a meal plan during the Spring semester and did not remain on campus after April 4.  Students whose pro rata refund for housing and meal plans was less than this minimum amount were given an emergency financial aid grant to increase the total amount received to this minimum level.

     

    Refund Components:

    I live off campus but purchased a meal plan via the Housing Portal. Will I get a meal plan refund?

    Undergraduate students who purchased a meal plan through the Housing Portal are eligible to receive a meal plan refund.

    I was approved to reside on campus after March 17 but decided to return home before the end of the semester. Do I get a refund for housing and meals charges?

    Students who were approved to remain on-campus by March 17 but ultimately left the residence hall before April 4 will be eligible for a refund. These refunds will be prorated based on the week you departed campus as determined by the Office of Residence Life and Housing. Students who remained in the residence halls after April 4 are not eligible for a refund.

    I remained on-campus after April 4, but was unable to use my full meal plan due to reduced dining options. Will I get a refund?

    Students who remained on campus after April 4 will not be eligible for a refund for meal plans. Several campus dining facilities have remained open during this time and additional programs such as meal delivery, grocery delivery, and multi-day care packages that could be purchased with food dollars were made available to students who were still living in residence halls.

    Will any student insurance be refunded?

    No, students will not receive a refund for student insurance.  Students enrolled in Student Blue insurance will continue to have coverage through July 31, 2020.

    Were any outstanding balances taken out of my housing/meal refund?

    If a student had an outstanding balance on their account, the refund was reduced by the amount of the outstanding balance.

    Does my housing refund reflect my actual housing cost (for singles vs doubles vs apartments)?

    Yes, actual room rate charges were used in each student’s refund calculation.

    How Refunds Will Be Delivered:

    I logged onto DEAC and saw that I have been issued a refund, but I still have not received a check or direct deposit. What should I do?

    Please wait 2-3 business days after April 21 for direct deposit and 7 business days after April 21 for refunds by mail. If you do not receive your deposit or refund within that time period, please contact Student Financial Services at for assistance.

    What if my address is incorrect and I did not set up direct deposit?

    Students can update their address online in WIN under Personal Information. Please note that address changes entered in WIN could take several days to reflect in your student record.

     I want my parents/family members to get my refund. Can I request that?

    Refunds are sent via direct deposit to the account entered by the student or sent in the student’s name to their primary address on file with the University.

     How do I keep my credit on my student account for another semester?

    If you want to apply part or all of your refund to the next semester, you will need to visit refunds.wfu.edu/my-refund, log on with your WFU credentials, and then provide information for how to direct your refund.

    Donating Refunds:

    I want to donate my refund to the University via the Crisis Response Fund. How do I do that?

    Thank you for your desire to help our campus community. If you want to donate part or all of your refund, visit refunds.wfu.edu/my-refund and log on with your WFU credentials, then indicate your wish to donate your refund.

    Professional School Q&A:

    I purchased a meal plan directly from Aramark, will I get a refund?

    All professional and graduate school students who purchased meal plans directly from Aramark will need to contact Aramark directly since these meal plans were not billed to your student account. Meal swipes for graduate and professional students do not expire at the end of the term and will remain available for use until graduation or until you are no longer enrolled.

    Will any student insurance be refunded?

    No, students will not receive refunds for student insurance. Students enrolled in Student Blue insurance will continue to have coverage through July 31, 2020.

     

  • Contact

    How can I speak to someone about my DEAC/Student account?

    While our physical office in Reynolda Hall is closed, Student Financial Services remains open and available through digital means. If you have a question about your DEAC account, making a payment, or the tuition deposit, please feel free to email us at .

  • Additional Information

    If the office is closed, how can I make a payment to my DEAC/Student account?

    You can make a payment to your Student Account through DEAC. The Deacon Electronic Account Center (DEAC) is an electronic billing system that allows students and authorized payers to view student account activity in real-time, 24/7. Payments are made via e-check through an Authorized Clearinghouse (ACH). To learn more about DEAC, including how to add an authorized payer to the account, how to set up a payment profile, and links to the parent log-in portal, please visit our website.

    I have a payment plan with Nelnet; should I pay the last installment of the plan?

    Yes. Classes are not cancelled, they will resume remotely on March 23rd. Please complete your payment agreement with Nelnet so your account remains in good standing.

    Should I pay the $500 non-refundable Returning Undergraduate Student Tuition Deposit?

    A $500 non-refundable tuition deposit is required of all undergraduate students who plan to enroll for the fall semester. The instructions for paying the fall undergraduate tuition deposit online via DEAC are as follows:

    Electronic Payment via DEAC – Fastest and Secured

    • Log into DEAC
    • Click on “View & Pay Accounts”
    • Select in the WFU Tuition Deposit box “Pay WFU Tuition Deposit Only”
    • Choose Term – PLEASE CHOOSE “FALL 2020”
    • Enter the payment amount of $500.00
    • Select Payment Method (echeck or Flywire/international wire)
    • Click on Continue
    • Enter your payment information
    • Click on Continue
    • Click on Confirm