Wake Forest University has signed a new five (5) year agreement with Xerox to replace our existing fleet of Canon/Ricoh copiers, or Multi-Function Devices. Xerox is the current provider for Wake Forest Baptist Health. Our new program allows us to take advantage of services already in place at WFBH. Xerox has begun installing new MFD’s throughout campus. If you need service or supplies for your Ricoh copier, please find that visit our Copiers page.
Before calling service, please have the following:
A service request must be submitted for all support and repairs. The on-site technician will contact you within four hours. If the Xerox technician determines the issue involves the WFU domain, you will be instructed to submit a Remedy ticket.
To order toner, staples, and waste toner cartridges, call 758.2309 or email firstname.lastname@example.org Provide the 9-digit Xerox serial number, what supplies you need, the contact name, and the physical shipping address. Overnight service is available for a fee.
All Xerox cartridges are recyclable. Xerox provides two convenient methods to recycle cartridges.
All MFD’s are networked and your pass-code is captured with each copy or print. Charges are posted to your department monthly. The use of MFD’s within the Digital Copier Program is the most cost-effective means of making copies and prints.
Call or visit the Copy Center (336.758.5251) to discuss particular printing needs.
Special Features Include: