Topics at a Glance

Overview

Wake Forest accepts credit and debit card payments (MasterCard, Visa, Discover and American Express) for non-student account related transactions. Typically, these payments are for conferences, workshops, services, educational materials, etc.

Wake Forest University is required by the credit card associations to be compliant with the Payment Card Industry Data Security Standards (PCIDSS), and is committed to providing a secure environment for our customers to protect against both loss and fraud.  University merchants comply with these standards by securely processing, storing, transmitting and disposing of cardholder data.

Due to the complexities and security requirements associated with the acceptance of payment cards, please contact Financial Services well in advance of needing to accept card payments.

For questions relating to payment card acceptance, merchant accounts, or accounting, contact Karen Hunter in Financial Services .

For questions relating to the University Payment Card Compliance Committee or equipment and software, contact Information Security.

For payment card terminal support, contact the support number located on the label on your machine.  The label will look like this:

Terminal Support Label

If there is concern that a card or card sales is suspicious, contact American Express at 800.528.2121 or all the other card brands at 800.291.4840.  Be sure to have your Merchant ID ready and reference the term ‘Code 10’.

FAQ

Note: The files associated with the processes to Accept Payment Cards are accessible to WFU users via Google Drive. If you are not signed in to Google, you will be asked to sign in with your Wake Forest username and password prior to accessing related files.

Tools

Note: The files associated with the processes to Accept Payment Cards are accessible to WFU users via Google Drive. If you are not signed in to Google, you will be asked to sign in with your Wake Forest username and password prior to accessing related files.

Forms

Policies