September 21st, 2015
Over the past few months we have encountered several challenges with NOVAtime, the most pressing being operational downtime of several time clocks and overall system performance.
The Payroll Department partnered with colleagues in Information Systems to pinpoint the cause of the time clocks frequently being offline. A solution was identified with the service provider, and as of the time of this email, we are pleased to report that all time clocks are online. Payroll and Information Systems have also been working with our service provider to pinpoint the cause of recent system performance issues. In order to complete the necessary testing for this effort, NOVAtime will be taken offline on Tuesday 9/22/15 at 2:00pm for maintenance.
We understand the frustration caused by these issues and we appreciate your support and patience as we work to improve the NOVAtime environment.